Toggle navigation CPD - Website Experience Survey 2017 Load unfinished survey Resume later Exit and clear survey default Caution: JavaScript execution is disabled in your browser or for this website. You may not be able to answer all questions in this survey. Please, verify your browser parameters. Thank you for taking the time to help improve our CPD services. (This question is mandatory) 1 We have designed the site to work on mobiles, tablets and large screens. Have you experienced any display issues across any of your devices? Choose one of the following answers Yes. I frequently have display issues Yes. I occasionally have display issues No. I have never had any display issues 2 If so, what issue and on which device models did this occur? (This question is mandatory) 3 We have designed the site to load quickly on slow connections. Do you find this to be the case? Choose one of the following answers Yes. On Wi-Fi and my mobile data plan I sometimes experience slow page loading I frequently experience slow page loading (This question is mandatory) 4 The ‘Quick search’ feature on the homepage remembers your location and your most frequent searches. Do you find this useful? Choose one of the following answers Yes. I use it frequently Yes. I use it sometimes No. I never use this 5 Are there any other preferences you would like us to remember? (This question is mandatory) 6 Does the course search feature allow you to quickly find what you are looking for? This question is regarding the ability to search rather than the availability of courses Choose one of the following answers Yes. I am able to find a course quickly Yes. I am able to find a course after a few searches No. I am frequently unable to find courses 7 Please suggest any changes or additions to the course search feature here (This question is mandatory) 8 The lecturer profiles allow you to find out about and connect with your lecturers. Do you find this useful? Choose one of the following answers Yes. The choice of lecturer influences my purchasing decision Yes. I use it sometimes No. I never use this 9 Please suggest any changes or additions to the lecturer profiles here (This question is mandatory) 10 We have included a ‘Suggestions’ feature which gives you the opportunity to make product and service recommendations. Do you find this useful? Choose one of the following answers Yes (using it frequently) Yes (using it occasionally) No. I will never use this 11 Please state any amendments to the ‘Suggestions’ area here (This question is mandatory) 12 Your account area gives you access to update your contact details as well as the ability to check your CPD history (hours / certificates) and booking schedule. Do you find this helpful? Choose one of the following answers Yes. I frequently use this area Yes. I sometimes use this area No. However I may use this in the future No. I do not require any of these features 13 Please state any amendments to the account area here (This question is mandatory) 14 Have you experienced any issues within the following areas: No issues No issues (changes are needed) Yes (issues occasionally) Yes (issues frequently) Not applicable Shopping basket No issues No issues (changes are needed) Yes (issues occasionally) Yes (issues frequently) Not applicable Creating an account No issues No issues (changes are needed) Yes (issues occasionally) Yes (issues frequently) Not applicable Logging in No issues No issues (changes are needed) Yes (issues occasionally) Yes (issues frequently) Not applicable Managing / updating account details No issues No issues (changes are needed) Yes (issues occasionally) Yes (issues frequently) Not applicable Card payments No issues No issues (changes are needed) Yes (issues occasionally) Yes (issues frequently) Not applicable Invoicing No issues No issues (changes are needed) Yes (issues occasionally) Yes (issues frequently) Not applicable Booking confirmations No issues No issues (changes are needed) Yes (issues occasionally) Yes (issues frequently) Not applicable Other automated communications No issues No issues (changes are needed) Yes (issues occasionally) Yes (issues frequently) Not applicable 15 Please state any amendments to these areas here (This question is mandatory) 16 Please rate your overall experience 1 = Poor / 5 = Excellent 1 2 3 4 5 17 If you have any other issues, amendments or suggestions please state them here Submit Load unfinished survey Resume later Please confirm you want to clear your response? Exit and clear survey ×